Refund Policy

Yankee Candle provides a 30-day return and exchange policy for U.S. customers who purchase scented candles, jar candles, and tumbler candles, home fragrance refills and reed diffusers, car fragrance products, candle accessories, holders, shades, toppers, and tools.

Return window

You may request a no-reason return within 30 days after receiving the order. Exchanges are supported when the replacement item can be provided.

Return shipping

For approved no-reason returns, return shipping is paid by the merchant. If a product is damaged, defective, wrong, or missing from the shipment, return shipping is also paid by the merchant.

Items not eligible for no-reason returns

Custom products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not eligible for no-reason returns. These limits do not reduce consumer rights for damaged, defective, incorrect, or missing goods.

Refund timing and cancellations

Approved refunds are returned to the original payment method within 5-10 business days. Orders may be cancelled before shipment; after shipment, this Refund Policy applies. The default return address is the business address shown below unless we give a separate return address in writing.

Merchant details

Store name: Yankee Candle

Customer care email: Support@Yankeeicandle.shop

Phone: 6027937732

Business address: 7 Bianca Blvd, Chester, New York, 10918, United States

Support hours: Monday to Friday, 9:00 AM-5:00 PM (America/Kentucky/Louisville).